With order in store staff have the stock of the total company at their fingertips. Using a handheld device such as tablet or using the POS, they can easily look for items not in store but on stock elsewhere. Staff enters the consumer details, finalizes the payment on POS and the customer receives the item at home the next day. Happy customer and incremental sales for the store.
Self service in stores
Some retailers choose a self-service ordering point in their stores. Consumers can then order the items they haven’t found in the store themselves. Regardless of the device, the enabling software to show stock and handle orders is the Omnichannel OMS.