Order Management System (OMS)

Wolfpack’s Order Management System (OMS) allows to view, edit and manage orders across all sales channels. The OMS is built on the Enterprise Service Bus (ESB), which pulls orders from the order generating channels (webshop, marketplaces, consumer app, store systems etc ) in realtime, making it a true Omnichannel OMS.

Key benefits of our OMS

  • Centrally manage the full lifecycle — from capture to orchestration to fulfillment
  • Allocate items for fulfillment based on business strategies (e.g. ship-from-store)
  • Update configuration, lifecycle and business logic in real-time
  • Coordinate business rules across channels
  • Create efficient workflows for approving refunds
  • View customer’s full order history — in-store and online

Use cases

The OMS Order management system by wolfpack enables omnichannel transactions in the online channel, in stores and in marketplaces (such as Amazon, Zalando, Google Shopping or Bol.com) and any other system that captures customers orders. We distinguish 5 key categories of use cases, within each category we see the following examples most used by our customers.

Buy at home

1 Buy item online, deliver at home from own central DC2.
2 Buy item online, pick up in store of your choice
3 Buy item online, deliver at home from external DC
4 Buy item online, pick-up at shipping pick-up point
5 Order online multiple items, ship one to home, other to store
6 Buy item online, ship from store

Buy in Store

7 Buy item in store, and take it with you
8 Buy item in store, and deliver to home from own DC
9 Buy items in store, and pick-up 1 item later from store
10 Buy items in store, and additional items from central DC
11 Buy items in-store, take one away, ship other to home
12 Buy item in store A, ship from store B
13 Reserve online, buy at store of your choice

Returns

14 Return items bought online via shipping to central DC
15 Return items bought online to store
16 Return items bought instore via shipping to central DC
17 Return items bought instore to same store
18 Return items bought instore to another store

Exchanges

19 Exchange item for another item via shipment to DC
20 Exchange item bought online in store to another item
21 Exchange item bought in store by shipping to DC
22 Exchange item bought in store A for item in store B

Customer Service

23 CS creates order on behalf of customer
24 CS exchanges item on behalf of customer
25 CS cancels order created online before shipping
26 CS informs customer about status order (online / in- store)

Within the implementation, we jointly define which of the use cases are relevant for you.
And for ease use case the business rules are jointly defined and implemented. An example: The use case “Buy online and pick-up in store” a business rule may be that we would only show stock in a store with minimum 2 items on stock, only show 3 stores close to a customer based on his IP-address, and exclude the smallest stores as they may not have the set-up to handle pick-ups.

Curious?

For specific inquiries and price-related information:
Contact our sales team