Order management. The OMS is the central place where all orders from all sales channels come together. The status of each order can be reviewed, including track & trace and payment transactions, RMA’s, notes and status history in addition returns and refunds are managed via the OMS user interface. Since all transactions are being handled via the OMS a near real-time view of stock which in turn is pushed to all sales channels to optimize the available-to-sell stock.
ORP OMS enables omni-channel journeys for end-consumers. Sales channels are supplied with order details from orders placed in other sales channels. This allows for many omni-channel journeys and transactions, returns and optimizes service to the consumer in every channel.
Individual orders can be reviewed within ORP OMS. The status of the order is shown, the track and trace and payment information is included. Service Agents can manage the order in ORP OMS or an integrated CS tool such as Salesforce Commerce Cloud. Finance can manage refunds individually or in bulk. Through integration with WMS the return to refund process is automated.
The complete order list can be searched and analyzed in many ways. For example search on name, order number, date or even type of product in the order.
ORP Business analysis aggregates order information from all channels to show sales data by channel, by product or combinations thereof. This analysis section benefits from the integration role of ORP at the center of the IT infrastructure.
During the business analysis phase of any ORP implementation, we jointly map all data and order flows. This ensure that all data form all relevant systems is shared correctly and timely.
Example flow ORP